Shipping and Delivery Policy

 

At Goal Institute, we are committed to ensuring a smooth and timely delivery experience for all our students and customers. Whether you are enrolling in our courses or ordering study materials, we strive to provide prompt and reliable service.

1. Shipping of Study Materials

* Order Processing Time: All orders for printed study materials are processed within 2–3 business days after payment confirmation.
* Shipping Partners: We partner with reputed courier services and India Post to ensure safe and timely delivery across India.
* Estimated Delivery Time:

* Metro Cities: 3–5 business days
* Non-Metro Locations: 5–7 business days
* Remote Areas: Up to 10 business days
* Tracking: Once dispatched, a tracking ID will be shared via SMS or email for order status updates.

2. Digital Products & Online Course Access

* Instant Access: For online courses and digital study material, access is typically granted immediately upon successful payment.
* Login Credentials: You will receive your login details via email and/or SMS. In case of delay or issue, please contact our support team.

3. Delivery Charges

* Within India: Delivery is usually free of cost for most locations. However, in rare cases, a minimal shipping fee may apply, which will be communicated at checkout.
* International Shipping: Currently, we do not offer international shipping of physical materials. However, digital content is accessible globally.

4. Delays & Exceptions

While we aim to meet the estimated delivery timelines, unforeseen circumstances such as weather conditions, public holidays, or regional lockdowns may cause delays. We appreciate your patience and understanding in such situations.

5. Support & Queries

If you have any questions or need assistance regarding your shipment or course access, please reach out to our support team:

* 📞 Phone: +91-9334594165/66/67
* 📧 Email: goalpatna@gmail.com
* 🕐 Support Hours: 10 AM – 6 PM (Monday to Saturday)

 

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